Member Resources

Blue Cross and Blue Shield of Louisiana and HMO Louisiana members have exclusive access to many great programs, customer service, resources and online tools.


Member Forms

  • Get answers from Customer Service: Fill out our Secure Online Customer Inquiry Form to submit questions about claims, benefits and more.
  • Make sure your claims get processed: Use our Other Coverage Questionnaire form and let us know if you or your dependents are covered by another health insurance plan or Medicare.
  • Tell us who can get access to your health information: Our Authorized Delegate Form allows you to let someone else receive your protected health information that we create and use.
  • Pay your bill automatically: Use our Automatic Bank Draft form for Blue Cross and HMO Louisiana members and you'll never have to worry about missing a payment.
  • Find all of our forms in one easy place: Check out our Forms for Members page to find the form that fits your immediate need.

Member Perks and Benefits

  • Get online discounts: Blue365 is an exclusive member website that offers special rates on many health-related services. You'll find discounts on health clubs, diet programs, hotels, eye care and more.
  • Protect Your Identity: The AllClear Guarantee is a service that gives members with individual coverage automatic identity theft protection - at no cost to you! Call AllClear at 1-855-434-8075 and provide your confirmation email or insurance card as proof of coverage.

Member Tools

  • Track your health information: Get your Personal Health Record*, a free, portable electronic medical record you can use on any computer with internet access.
  • Manage your account online: Get access to your account information online 24 hours a day, seven days a week.
  • Manage your medication online: Get access to your prescriptions online 24 hours a day, seven days a week.
  • Member Programs: Take advantage of programs like Louisiana 2 Step, as well as Wellness Reminders and Care Management support from our doctors, nurses and pharmacists on staff.
  • Health Assessment: Unlock a whole new outlook on your health. Start with a quick Health Assessment that will generate a complete profile and alert you to risks you might face.
  • Find help for mom and baby: Our Healthy Blue Beginnings maternity program provides information and support to keep both mom and baby healthy.

Quality Care and Customer Service

  • Find a doctor almost anywhere: We have broad provider networks. Nearly 9 of every 10 doctors in Louisiana belong to a Blue Cross network. Our member hospital network includes nearly every full-service, acute care hospital in the state.
  • Find the quality you deserve: We encourage physicians to provide quality care with programs like Blue Physician Recognition and Physician Quality Measurement. These programs reward doctors and hospitals that meet quality standards.
  • Get affordable access to quality healthcare: Our Quality Blue program rewards doctors for helping patients get better results while making healthcare more affordable.
  • Read or write member reviews: If you have a processed claim, you can write reviews about your experiences with your doctors. Or you can read reviews from other members and gain insight before choosing a doctor.
  • Get healthcare anywhere: As a Blue Cross member, you take your healthcare benefits with you - across the country and around the world. The BlueCard® Program gives you access to doctors and hospitals almost everywhere.
  • Customer Service

* Personal Health Record is a website managed by WebMD, an independent company that provides personal health record services for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.

**Healthcare Advisor is powered by WebMD Health Services, an independent company that provides health coverage information for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.