October 7, 2011
The Office of Group Benefits (OGB) awarded Blue Cross and Blue Shield of Louisiana the contract to administer its HMO plan for the state of Louisiana employees and retirees, effective Jan. 1, 2012.
Blue Cross was awarded the contract in a competitive bid process mandated by state law. Blue Cross has administered the program for the state from July 2010 through the present.
The plan’s benefit structure will remain unchanged.
Last year, Blue Cross enrolled more than 150,000 new OGB members, creating more than 200 new jobs in Louisiana to serve these members.
As part of Blue Cross’ ongoing quality improvement process, the company commissioned an independent national research survey in early 2011 to measure satisfaction among OGB members. The results showed that more than 75 percent of those members were highly satisfied overall with their Blue Cross experience, and more than 85 percent were highly likely to choose Blue Cross again.
“We are proud of our service to OGB members and of our 75-year record of service to Louisiana,” said Mike Reitz, Blue Cross president and CEO. “We’re a homegrown company, and we’re grateful to have the opportunity to continue to serve the Louisiana state employees.”
As a Louisiana company, Blue Cross shares OGB’s longtime commitment to the state it calls home. Its mission – to improve the lives of Louisianans by providing health guidance and affordable access to quality care – aligns perfectly with OGB’s.
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