We offer our members a series of disease and care management programs. Members have access to a personal nurse who can—along with the member's physician and other health care professionals—help them address their current health status as well as their long term health.
These programs are also a benefit to providers as their patient receives individualized support, disease information and we assist with coordination of care, serve as an advocate and help members find qualified providers.
Blue Health Services (Disease Management)
Helps members better self-manage their chronic condition to improve their health. Encourages lifestyle changes to help members get healthier and offers one-on-one support, information and medication management to help our members better manage and understand their disease.
Blue Touch (Case Management)
Works to find solutions to help members by offering one-on-one support, information, medication management and coordination of care during and following an acute episode. Also offers assistance with long term planning, while empowering members to effectively address their needs leading to better results for our members and their providers.
Blue Review (Utilization Review)
Provides nurse-review services to providers for prior authorization, concurrent and retrospective review and more.
Additional Member Support Services
*To access Blue Health Records, iLinkBLUE users must complete an iLB System CHR Access Security Form.
**Blue Health Records are not available for Medicare supplement, FEP and national accounts Blue members.
Useful Forms and Information
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Appeals & Grievances
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Terms and Conditions
Third Party Policy
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Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association
and incorporated as Louisiana Health Service & Indemnity Company. Copyright ©
Blue Cross and Blue Shield of Louisiana.
Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the state of Louisiana.
Blue Cross and Blue Shield of Louisiana and its subsidiaries, HMO Louisiana, Inc.
and Southern National Life Insurance Company, Inc.,
comply with applicable federal civil rights laws and do not exclude people
or treat them differently on the basis of race, color, national origin, age, disability or sex.