Practice Training

Blue Cross and Blue Shield of Louisiana is providing a series of QBPC training modules to help staff at enrolled practices learn more about the program, review information or introduce QBPC to new staff members who join the practice and need onboarding assistance.

Each 3-10 minute video provides an overview of a key QBPC program component. While staff members are welcome to view any of the videos, recommendations of which practice care team member a video is particularly useful for are included with each.

The videos are divided by chapter and cover the following topics:

Chapter 1: Introduction to Quality Blue Primary Care
Recommended for: Practice Coordinator, Physician, Practice Manager, other clinic staff/medical assistants

Chapter 2: Clinical Measures & Reimbursement
Recommended for: Practice Coordinator, Practice Manager

Chapter 3: Program & Processes Overview
Recommended for: Practice Coordinator, Physician, Practice Manager, other clinic staff/medical assistants

Chapter 4: The Weekly Care Coordination Call Process
Recommended for: Practice Coordinator, Practice Manager

Chapter 5: Daily Briefing & Care Team Communication
Recommended for: Practice Coordinator, Physician, Practice Manager, other clinic staff/medical assistants

Chapter 6: Patient Coordination & Follow-Up
Recommended for: Practice Coordinator, Practice Manager

Chapter 7: Clinical Quality improvement (CQI) & Continuing Medical Education (CME)
Recommended for: Physician, Practice Manager

Chapter 8: MDInsight Refresher
Recommended for: Practice Coordinator, Physician (if using MDi), Practice Manager, other clinic staff/medical assistants (if using MDi)

Chapter 9: QBPC Toolkit
Recommended for: Practice Coordinator, Practice Manager

Chapter 10: Next Steps & Getting Started
Recommended for: Practice Coordinator, Practice Manager

If you have any questions about training topics or want more information, contact your QBPC Practice Transformation Consultant, or contact Blue Cross Clinical Partnerships at 1-800-376-7765 or clinicalpartnerships@bcbsla.com.