Tech Support

Requirements/Recommendations for viewing www.bcbsla.com

  • Microsoft Internet Explorer 7/8, Mozilla Firefox, Apple Safari, or Google Chrome
  • Screen resolution of at least 1024 x 768
  • Some files may require a browser plug-in such as Adobe Acrobat Reader or Adobe Flash Player.

Requirements/Recommendations for accessing eBLUE and AccessBlue – Member account maintenance

Operating System Support: eBLUE and AccessBlue – member account maintenance applications are supported on the following operating systems and browsers:

Windows 2000 sp4: IE 6, Firefox 1.5
Windows XP sp2: IE 6/7, Firefox 1.5
Windows Vista: IE 7/8
Apple Mac OS X 10.4.3: Safari 2.0.1, Firefox 1.5

Browser Plug-in Information

Adobe Acrobat Reader
Files in Adobe PDF format require Adobe Acrobat Reader to open them. In order to download the free version of Adobe Acrobat Reader, please click the Adobe graphic below.

Get Adobe Acrobat Reader

Why Use Adobe?
Adobe Acrobat Reader was chosen because it is a widely accepted program used to view large documents. The benefits are faster download times due to smaller file sizes and better formatting for viewing. Additionally, the Adobe files are viewed in a 'print-friendly' file format.

Problems?
If you are having problems opening multiple PDF files, please follow these steps:

1. Close any opened browsers
2. Open Adobe Acrobat Reader
3. Click on File
4. Click on Preferences
5. Click on General
6. Uncheck Web Browser Integration
7. Click OK
8. Close Adobe Acrobat Reader