BlueCard® Program FAQs

How do I find doctors and hospitals outside of my Blue Plan's service area in the United States?

How will the participating doctor's office or hospital know that I am a Blue Plan member?

What do I do if I need medical care in a foreign country?

How do I file a claim?

How can I inform you of my other insurance coverage?


How do I find doctors and hospitals outside of my Blue Plan's service area in the United States?
  • Visit the BlueCard® Doctor and Hospital Finder at http://www.bcbs.com/ or
  • Call BlueCard Access® at 1.800.810.BLUE (2583)

If you are a PPO member, be sure to use a BlueCard® PPO doctor or hospital to receive the highest level of benefits. Back to top

How will the participating doctor's office or hospital know that I am a Blue Plan member?
Participating doctors and hospitals will identify your benefits through one of these symbols found on your ID card.

    
Traditional                PPO Plans
and HMO Plans       


What do I do if I need medical care in a foreign country?
  • Contact your Blue Plan for coverage details before you leave
  • Carry your current Blue Plan ID card
  • In an emergency, go directly to the nearest hospital
  • To locate a doctor, hospital, or medical assistance services (24 hours a day, 7 days a week)
  • Call BlueCard® WorldWide Service Center at 1.800.810.BLUE (2583) or
  • Call collect at 1.804.673.1177 
  • If you need inpatient care
    • Call 1.800.810.2583 or collect at 1.804.673.1177.
    • In most cases, no upfront payment is needed for inpatient care at participating BlueCard® Worldwide hospitals except for out-of-pocket expenses you normally pay.
    • Hospital should submit your claim on your behalf.
    • In addition to contacting the BlueCard® Worldwide Service Center, call your Blue Plan for pre-certification or preauthorization.
  • You must pay upfront for care received from a doctor and/or non-participating hospital.
Back to top How do I file a claim?
  • If the BlueCard® Worldwide Service Center arranged your hospitalization, the hospital will file the claim for you. You will need to pay the hospital for normal out-of-pocket expenses.
  • For outpatient and doctor care, or inpatient care not arranged through the BlueCard® Worldwide Service Center, you will need to pay the healthcare provider and submit an international claim form with original bills to the Service Center.
  • International claim forms are available from your Blue Plan, the Service Center or online at www.BCBS.com/bluecardworldwide.
Back to topHow can I inform you of my other insurance coverage?
You can download the Other Coverage Questionnaire form and submit it by mail or fax or call customer service at

  • Blue Cross Customer Service - 1.800.599.2583
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