BlueCard® Program FAQs

How do I find doctors and hospitals outside of my Blue Plan's service area in the United States?

How will the participating doctor's office or hospital know that I am a Blue Plan member?

What do I do if I need medical care in a foreign country?

How do I file a claim?

How can I inform you of my other insurance coverage?


How do I find doctors and hospitals outside of my Blue Plan's service area in the United States?
  • Visit the BlueCard® Doctor and Hospital Finder at http://www.bcbs.com/ or
  • Call BlueCard Access® at 1-800-810-2583

If you are a PPO member, be sure to use a BlueCard® PPO doctor or hospital to receive the highest level of benefits. Back to top

How will the participating doctor's office or hospital know that I am a Blue Plan member?
Participating doctors and hospitals will identify your benefits through one of these symbols found on your ID card.

    
Traditional                PPO Plans
and HMO Plans       


What do I do if I need medical care in a foreign country?
  • To locate a doctor, hospital, or medical assistance services (24 hours a day, 7 days a week)
  • Call Blue Cross Blue Shield Global Core Service Center at 1-800-810-2583 or
  • Call collect at 1-804-673-1177 
  • If you need inpatient care
    • Call 1-800-810-2583 (select international option) or collect at 1-804-673-1177.
    • In most cases, no upfront payment is needed for inpatient care at participating BlueCard® Global Core hospitals except for out-of-pocket expenses you normally pay.
    • Hospital should submit your claim on your behalf.
    • In addition to contacting the Blue Cross Blue Shield Global Core Service Center, call your Blue Plan for pre-certification or preauthorization.
  • You must pay upfront for care received from a doctor and/or non-participating hospital.
Back to top How do I file an international claim?
  • If the Blue Cross Blue Shield Global Core Service Center arranged your hospitalization, the hospital will file the claim for you. You will need to pay the hospital for normal out-of-pocket expenses.
  • For outpatient and doctor care, or inpatient care not arranged through the Blue Cross Blue Shield Global Core Service Center, you will need to pay the healthcare provider and submit an international claim form with original bills to the Service Center.
  • International claim forms are available from your Blue Plan, the Service Center or online.
Back to topHow can I inform you of my other insurance coverage?
You can download the Other Coverage Questionnaire form and submit it by mail or fax or call customer service at

  • Blue Cross Customer Service - 1-800-495-2583
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