How do I find doctors and hospitals outside of my Blue Plan's service area in the United States?

How do I find doctors and hospitals outside of my Blue Plan's service area in the United States?

• Visit the BlueCard^® Doctor and Hospital Finder at http://www.bcbs.com/  or
• Call BlueCard Access^® at 1.800.810.BLUE (2583)

If you are a PPO member, be sure to use a BlueCard^® PPO doctor or hospital to receive the highest level of benefits.
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How will the participating doctor's office or hospital know that I am a Blue Plan member?
Participating doctors and hospitals will identify your benefits through one of these symbols found on your ID card.

    
Traditional                PPO Plans
and HMO Plans       
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What do I do if I need medical care in a foreign country?

• Contact your Blue Plan for coverage details before you leave
• Carry your current Blue Plan ID card
• In an emergency, go directly to the nearest hospital
• To locate a doctor, hospital, or medical assistance services (24 hours a day, 7 days a week)
  
  • Call BlueCard^® WorldWide Service Center at 1.800.810.BLUE (2583) or
  • Call collect at 1.804.673.1177 
• If you need inpatient care
  
  • Call 1.800.810.2583 or collect at 1.804.673.1177.
  • In most cases, no upfront payment is needed for inpatient care at participating BlueCard^® Worldwide hospitals except for out-of-pocket expenses you normally pay.
  • Hospital should submit your claim on your behalf.
  • In addition to contacting the BlueCard^® Worldwide Service Center, call your Blue Plan for pre-certification or preauthorization.
• You must pay upfront for care received from a doctor and/or non-participating hospital.

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How do I file a claim?

• If the BlueCard^® Worldwide Service Center arranged your hospitalization, the hospital will file the claim for you. You will need to pay the hospital for normal out-of-pocket expenses.
• For outpatient and doctor care, or inpatient care not arranged through the BlueCard^® Worldwide Service Center, you will need to pay the healthcare provider and submit an international claim form with original bills to the Service Center.
• International claim forms are available from your Blue Plan, the Service Center or online at www.BCBS.com/bluecardworldwide.

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How can I inform you of my other insurance coverage?  
You can download the Other Coverage Questionnaire form and submit it by mail or fax or call customer service at

• Blue Cross Customer Service - 888.223.2583
• HMO Louisiana Customer Service - 800.599.2583

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