Blue Cross members can manage their accounts online through AccessBlue, our secure, online, self-service member tool.
Eligible members can also access services such as bill pay and claims status by calling 1.800.495.BLUE (2583).
To use AccessBlue services you must REGISTER using your BCBSLA or HMO Louisiana ID card and a recent claim number.
Once you are registered you can:
- Pay your bill online
- Review your claims
- Create a Personal Health Record
- Download your Claims-Based Health Record
- Change your address or update personal information
- Order a replacement ID card or benefit booklet
- Add a dependent
- Use our tools, Healthcare AdvisorSM* and Coverage AdvisorSM*, to better manage your healthcare dollars
Tour Healthcare Advisor now!
- View medical policy coverage guidelines
Not all AccessBlue services are available to all members
Get Started
- Register or login from the AccessBlue box found on the upper right of every BCBSLA.com webpage
- Members age 18 or older can register. For members under 18, the primary cardholder (also known as subscriber) can access their information
- Dependents age 18 or older must register separately in order to view personal claims information
- Member maintenance services, such as address changes, ordering ID cards, etc., are available to primary cardholders only
- Members under an employer-sponsored plan cannot access member maintenance services unless their employer has elected to participate
More Information
- View system requirements for using AccessBlue
- Review Frequently Asked Questions about AccessBlue
- Use the Help link in the AccessBlue box for help with forgotten user names or passwords, changing your e-mail address or other AccessBlue account aids
*Healthcare Advisor and Coverage Advisor are powered by WebMD Health Services, an independent company that provides information on coverage and health topics for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.
