The customer section of our website features information members can use to better understand their healthcare. The following topics and resources may be useful in discussions with patients covered by us.
Complaints and Appeals
Contains our complaints, appeals and grievances procedures and downloadable forms for submitting instances of these issues to BCBSLA
HSA Management
Shows the benefits of a Health Savings Account (HSA) and offers members tools to manage their HSA and get the most out of their healthcare dollars
Member Rights and Responsibilities
Lists the rights of covered members and their responsibilities
Customer FAQs
Includes answers to our most common customer service questions
