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In person/postal mail

Office hours

BY PHONE AND FAX

CORPORATE HEADQUARTERS MAIN NUMBER 225.295.3307
Main Fax 225.295.2054

CUSTOMER SERVICE
Look on the back of your ID card for the Customer Service number assigned for your coverage, or call 225.291.5370.
Toll Free 1.800.495.2583
Fax 225.297.2727
Federal Employee Program (FEP) 1.800.272.3029
FEP fax

225.295.2364

 
Hearing Impaired
TTY callers should contact Louisiana Relay Service (LRS) for assistance. Provide LRS with the Blue Cross toll-free number (1.800.495.2583) to direct your call to the correct department.
1.800.846.5277
(TTY)
 
 
AUTHORIZATIONS 1.800.523.6435

SALES, Health
Alexandria Group 318.448.1660
Individual 318.442.8107
Regional Directors:   Group Larry Blackman
Individual Dan Wagner
Baton Rouge Group 225.295.2556
Individual 225.295.2527
Regional Directors:   Group Greg Hanly
Individual Jerry Snider
Houma Group 985.223.3499
Individual 985.853.5965
Regional Directors:   Group Mitch Meynard
Individual Brian Keller
Lafayette Group 337.232.7527
Individual 337.231.0005
Regional Directors:   Group Larry Blackman
Individual Jerry Snider
Lake Charles Group 337.562.0595
Individual 337.480.5315
Regional Directors:   Group Larry Blackman
Individual Jerry Snider
Monroe Group 318.323.1479
Individual 318.398.4955
Regional Directors:   Group Larry Blackman
Individual Dan Wagner
New Orleans Group 504.832.5800
Individual 504.832.5800
Regional Directors:   Group Mitch Meynard
Individual Brian Keller
Shreveport Group 318.795.0573
Individual 318.795.4911
Regional Directors:   Group James Bustillo
Individual Dan Wagner
SALES, Life 225.295.2525

 

 


PRODUCER SERVICE CENTER (Toll Free) 1.800.222.0524
Fax 225.295.2534

Hospital and Physician Services
Contracting 1.800.716.2299
Statewide contracting representative
Behavioral Health, Dialysis, LSU Public Hospital System, Veteran Administration Hospital System
Paula Rome 504.832.5897
paula.rome@bcbsla.com
  Statewide contracting representative
Dental Network
Vicki Hughes



504.832.5889
vicki.hughes@bcbsla.com


 
 


Statewide contracting representative
Home Health Network, LTACS & Rehabilitation Centers
Jaime Guidry



337.593.5739
jaime.guidry@bcbsla.com 

 
Shreveport and Monroe contracting representative
Stacy Musgrove 318.795.4928
stacy.musgrove@bcbsla.com
 
Alexandria and Lake Charles contracting representative
Leigh Anne Hunter



318.619.5605
leighanne.hunter@bcbsla.com

 
       
Baton Rouge  and Hammond contracting representative
Sue Condon 225.295.2437
sue.condon@bcbsla.com
Houma/Thibodaux contracting representative
Paige Carriere 504.832.5839
paige.carriere@bcbsla.com
Lafayette and Morgan City contracting representatives
John Hunsucker 337.593.5735
john.hunsucker@bcbsla.com
New Orleans contracting representative
Paige Carriere 504.832.5839 paige.carriere@bcbsla.com
New Orleans professional contracting representative
Lisa Latino

504.832.5865
lisa.latino@bcbsla.com
Eligibility, Claims or Benefit Information
Blue Line (Automated Hotline) 1.800.392.4076
BlueCard Eligibility 1.800.676.2583
Key and PPO 1.800.922.8866
Advantage Blue POS and HMO 1.800.392.4086
FEP 1.800.272.3029
NASCO 1.800.456.0454
Medical Management
Authorization Department (POS and HMO) 1.800.392.4085
Authorization Fax 225.295.2484 or 1.800.586.2299
Pre-Certification (Key and PPO) 1.800.523.6435
Pre-Certification (FEP) 1.800.334.9416
Case Management & Disease Management 1.800.317.2299
EDI Electronic Services
Clearinghouse Support 225.291.4334
iLinkBLUE and Electronic Funds Transfer (EFT) Support 225.293.5465 or 1.800.216.2583
Fax 225.298.2945
Network Administration 225.297.2758
Fax 225.297.2750

PRIVACY OFFICE 225.298.1751
Fax 225.295.2599

COMPLIANCE AND INTEGRITY HOTLINE 1.800.973.7707
Fax 225.295.2599
(ethics concerns)

FRAUD HOTLINE 1.800.392.9249
(To report suspected medical and insurance fraud; Calls can be placed anytime, day or night. All reports are confidential, and callers can remain anonymous.)

BY E-MAIL
Please note: These e-mail addresses are not enabled with security encryption, and there is a risk, however small, that others could view your message.

MAIN CORPORATE E-MAIL help@bcbsla.com

CUSTOMER SERVICE help@bcbsla.com

FEP Customer Service FEP@bcbsla.com

PRODUCT SALES
Health Product information request form
Life SNLMarketingSalesandService@bcbsla.com

PRODUCER SERVICE CENTER ProducerServices@bcbsla.com

HOSPITAL AND PHYSICIAN SERVICES (for PROVIDERS only)
Contracting Provider Network Interest Form
EDI - Electronic Services
Clearinghouse Support edich@bcbsla.com
iLinkBLUE Support and Electronic Fund Transfer (EFT) iLinkBlue.ProviderInfo@bcbsla.com
Network Administration Network.Administration@bcbsla.com
Provider update Provider update form

PRIVACY OFFICE Privacy.Office@bcbsla.com
Note: Individual Rights requests will not be accepted via e-mail.

FRAUD fraud@bcbsla.com
(to report suspected medical and insurance fraud)

IN PERSON/POSTAL MAIL

CORPORATE HEADQUARTERS (all departments)
In person 5525 Reitz Ave.
Baton Rouge, LA 70809
Postal mail P.O. Box 98029
Baton Rouge, LA 70898-9029

HMO Louisiana claims
In person 5525 Reitz Ave.
Baton Rouge, LA 70809
Postal mail P.O. Box 98024
Baton Rouge, LA 70898-9024

SALES OFFICES, Health
Alexandria 4508 Coliseum Blvd, Suite A
Alexandria, LA 71303
Regional Directors:   Group Larry Blackman
Individual Dan Wagner
Baton Rouge 5525 Reitz Avenue
Baton Rouge, LA 70809
Regional Director:   Group
Individual
Greg Cross
Jerry Snider
Houma 1437 St. Charles Street, Suite 135
Houma, LA 70360
Regional Directors:   Group Mitch Meynard
Individual Brian Keller
Lafayette 5501 Johnston Street
Lafayette, LA 70503
Regional Directors:   Group Larry Blackman
Individual Jerry Snider
Lake Charles 219 W. Prien Lake Road
Lake Charles, LA 70601
Regional Directors:   Group Larry Blackman
Individual Jerry Snider
Monroe 3130 Mercedes Drive
Monroe, LA 71201
Regional Directors:   Group Larry Blackman
Individual Dan Wagner
New Orleans 3501 North Causeway Boulevard, Suite 600
Metairie, LA 70002
Regional Directors:   Group Mitch Meynard
Individual Brian Keller
Shreveport 411 Ashley Ridge Blvd.
Shreveport, LA  71106
Regional Directors:   Group James Bustillo
Individual Dan Wagner
SALES OFFICES, Life
In person 5525 Reitz Ave.
Baton Rouge, LA 70809
Postal mail P.O. Box 98029
Baton Rouge, LA 70898-9029

PRIVACY OFFICE
In person 5525 Reitz Ave.
Baton Rouge, LA 70809
Postal mail P.O. Box 84656
Baton Rouge, LA 70884-4656

FRAUD
In person Financial Investigations Unit
5525 Reitz Ave.
Baton Rouge, LA 70809
Postal mail Financial Investigations Unit
P.O. Box 98029
Baton Rouge, LA 70898-9029
(to report suspected medical and insurance fraud)

OFFICE HOURS

CORPORATE HEADQUARTERS
8:00 a.m. 4:30 p.m., Monday Friday
CUSTOMER SERVICE (member inquiries)
8:00 a.m. - 5:00 p.m., Monday Friday
AUTHORIZATIONS (non-urgent)
8:30 a.m. 4:00 p.m., Monday Friday
SALES
8:00 a.m. 4:30 p.m., Monday Friday
PRODUCER SERVICE CENTER
8:00 a.m. 4:30 p.m., Monday Friday
HOSPITAL AND PHYSICIAN SERVICES
8:00 a.m. 5:00 p.m., Monday Friday



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