By phone and fax
By e-mail
Please note: These e-mail addresses are not enabled with security encryption, and there is a risk, however small, that others could view your message.
In person/postal mail
Office hours
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| BY PHONE AND FAX |
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| CORPORATE HEADQUARTERS MAIN NUMBER |
225.295.3307 |
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Main Fax |
225.295.2054 |
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| CUSTOMER SERVICE |
Look on the back of your ID card for the Customer Service number assigned for your coverage, or call 225.291.5370.
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Toll Free |
1.800.495.2583 |
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Fax |
225.297.2727 |
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Federal Employee Program (FEP) |
1.800.272.3029 |
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FEP fax |
225.295.2364 |
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Hearing Impaired
TTY callers should contact Louisiana Relay Service (LRS) for assistance. Provide LRS with the Blue Cross toll-free number (1.800.495.2583) to direct your call to the correct department. |
1.800.846.5277
(TTY) |
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| AUTHORIZATIONS |
1.800.523.6435 |
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| PRODUCER SERVICE CENTER (Toll Free) |
1.800.222.0524 |
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Fax |
225.295.2534 |
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| PRIVACY OFFICE |
225.298.1751 |
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Fax |
225.295.2599 |
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| COMPLIANCE AND INTEGRITY HOTLINE |
1.800.973.7707 |
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Fax |
225.295.2599 |
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| (ethics concerns) |
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| FRAUD HOTLINE |
1.800.392.9249 |
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| (To report suspected medical and insurance fraud; Calls can be placed anytime, day or night. All reports are confidential, and callers can remain anonymous.) |
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| BY E-MAIL |
| Please note: These e-mail addresses are not enabled with security encryption, and there is a risk, however small, that others could view your message. |
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| IN PERSON/POSTAL MAIL |
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| CORPORATE HEADQUARTERS (all departments) |
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In person |
5525 Reitz Ave.
Baton Rouge, LA 70809 |
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Postal mail |
P.O. Box 98029
Baton Rouge, LA 70898-9029 |
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| HMO Louisiana claims |
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In person |
5525 Reitz Ave.
Baton Rouge, LA 70809 |
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Postal mail |
P.O. Box 98024
Baton Rouge, LA 70898-9024 |
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| SALES OFFICES, Health |
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| Alexandria |
4508 Coliseum Blvd, Suite A
Alexandria, LA 71303 |
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| Regional Directors: |
Group |
Larry Blackman |
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Individual |
Dan Wagner |
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| Baton Rouge |
5525 Reitz Avenue
Baton Rouge, LA 70809 |
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| Regional Director: |
Group
Individual |
Greg Cross
Jerry Snider |
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| Houma |
1437 St. Charles Street, Suite 135
Houma, LA 70360 |
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| Regional Directors: |
Group |
Mitch Meynard |
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Individual |
Brian Keller |
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| Lafayette |
5501 Johnston Street
Lafayette, LA 70503 |
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| Regional Directors: |
Group |
Larry Blackman |
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Individual |
Jerry Snider |
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| Lake Charles |
219 W. Prien Lake Road
Lake Charles, LA 70601 |
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| Regional Directors: |
Group |
Larry Blackman |
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Individual |
Jerry Snider |
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| Monroe |
3130 Mercedes Drive
Monroe, LA 71201 |
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| Regional Directors: |
Group |
Larry Blackman |
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Individual |
Dan Wagner |
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| New Orleans |
3501 North Causeway Boulevard, Suite 600
Metairie, LA 70002 |
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| Regional Directors: |
Group |
Mitch Meynard |
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Individual |
Brian Keller |
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| Shreveport |
One Bellemead Centre
6425 Youree Drive, Suite 300
Shreveport, LA 71105 |
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| Regional Directors: |
Group |
James Bustillo |
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Individual |
Dan Wagner |
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| SALES OFFICES, Life |
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In person |
5525 Reitz Ave.
Baton Rouge, LA 70809 |
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Postal mail |
P.O. Box 98029
Baton Rouge, LA 70898-9029 |
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| PRIVACY OFFICE |
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In person |
5525 Reitz Ave.
Baton Rouge, LA 70809 |
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Postal mail |
P.O. Box 84656
Baton Rouge, LA 70884-4656 |
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| FRAUD |
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In person |
Financial Investigations Unit
5525 Reitz Ave.
Baton Rouge, LA 70809 |
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Postal mail |
Financial Investigations Unit
P.O. Box 98029
Baton Rouge, LA 70898-9029 |
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| OFFICE HOURS |
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CORPORATE HEADQUARTERS
8:00 a.m. – 4:30 p.m., Monday – Friday |
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CUSTOMER SERVICE (member inquiries)
8:00 a.m. - 5:00 p.m., Monday – Friday |
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AUTHORIZATIONS (non-urgent)
8:30 a.m. – 4:00 p.m., Monday – Friday |
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SALES
8:00 a.m. – 4:30 p.m., Monday – Friday |
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PRODUCER SERVICE CENTER
8:00 a.m. – 4:30 p.m., Monday – Friday |
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HOSPITAL AND PHYSICIAN SERVICES
8:00 a.m. – 5:00 p.m., Monday – Friday |
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