BCBSLA - Hurricane Information

Hurricane Information

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Updated 9/23/2008

Some Medical, Pharmacy Requirements Lifted

Blue Cross and Blue Shield of Louisiana and HMO Louisiana have temporarily lifted some medical and pharmacy policy requirements for members in the following 43 parishes:

Acadia	Evangeline	Orleans	St. Martin
Allen	Franklin	Plaquemines	St. Mary
Ascension	Grant	Pointe Coupee	St. Tammany
Assumption	Iberia	Rapides	Tangipahoa
Avoyelles	Iberville	Sabine	Terrebonne
Beauregard	Jefferson	St. Bernard	Vermilion
Calcasieu	Jefferson Davis	St. Charles	Vernon
Cameron	Lafayette	St. Helena	Washington
Catahoula	Lafourche	St. James	West Baton Rouge
East Baton Rouge	Lasalle	St. John the Baptist	West Feliciana
East Feliciana	Livingston	St. Landry

The following temporary changes for affected members are effective Saturday, August 30, 2008, through Tuesday, Sept. 30, 2008:

Receive in-network benefits for care out of their network. This means Blue Cross and HMO Louisiana customers may visit any doctor or hospital for covered medical services – even if they are not part of the Blue Cross network.
Refill prescriptions early, even if they are not due to be filled for 30 days.
Receive treatment covered under their plan without prior authorization.
These special provisions also apply to members of the Blue Cross Federal Employee Program (FEP).
View list of affected ZIP codes provided by the Louisiana Department of Insurance.

Please note that this does not suspend the application of any exclusions in the subscriber's policy, such as those for pre-existing conditions, investigational services, or other policy limitations.

Special instructions for providers Updated 9/22/2008

Lost Medications, Mail-Order Concerns

If you have lost your medications or cannot receive your mail-order medications because you are relocated, call our pharmacy benefits manager, Express Scripts, Inc., at the number listed on your ID card or toll-free at 1.866.781.7533. This phone line is available 24 hours a day, seven days a week.

Members of the Federal Employee Program (FEP) who need assistance with lost or mail-order medications should call Caremark at 1.800.624.5060. Representatives are available Monday-Friday, 8 a.m.-9 p.m.; Saturday, 8 a.m.-6 p.m.

Contacting Blue Cross

Use our secure online form
FEP members should go to http://www.fepblue.org/
Our Baton Rouge district office has relocated to our corporate headquarters, Customer Center
All other district offices are open and following regular business hours