BCBSLA - AccessBlue FAQs

Customer FAQs
AccessBlue FAQs

Print
View

How can I find a PIN number in order to register?

Why can’t I see the claims information for my spouse or my dependents age 18 and older?

Can I access my prescription drug claim information through AccessBlue?

Who can register for AccessBlue?

Who can't register?

What member online services are included in AccessBlue?

What's a member number?

Are there system requirements my computer must have for AccessBlue to work?

Can I access information from more than one member number?

AccessBlue FAQs

How can I find a PIN number in order to register?
PIN numbers will be mailed to every Blue Cross and Blue Shield of Louisiana member. If you have not received a PIN number in the mail, please contact customer service at 1.800.495.2583 or request one by using our online tool.
Back to Top

Why can’t I see the claims information for my spouse or my dependents age 18 and older?
Claims information is considered personal health information, and as such, is governed by federal regulations under the Health Insurance Portability and Accountability Act (better known by its acronym HIPAA). These regulations, along with state law and Blue Cross company policy, dictate that members age 18 and older have access to only their own personal health information unless they authorize this information to be shared with people they designate. Our current claims system is limited in its ability to recognize submitted Authorized Delegate Forms for online claims review. We are in the process of updating our claims system, and we hope to correct this service deficiency in the near future.

Until then, all covered family members age 18 and older will have to register separately in order to access their personal claims information. Regarding other account information, primary cardholders do have access to information on all members under that member number. It is only claims information that is restricted.
Back to Top

Can I access my prescription drug claim information through AccessBlue?
Use Express Scripts, Inc. (ESI),* our pharmacy benefit manager, to get a personalized summary of your prescription drug costs if you have a prescription drug benefit plan administered by Blue Cross and Blue Shield of Louisiana or HMO Louisiana. You can register for this free service through ESI.

*Express Scripts, Inc. is an independent company that serves as the pharmacy benefit manager for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.
Back to Top

Who can register for AccessBlue?
If you are a Blue Cross and Blue Shield of Louisiana or HMO Louisiana member age 18 or older, you can register for AccessBlue and review your claims. In our effort to safeguard your personal health information as much as possible, all members age 18 and older have restricted access to ONLY their personal claims information. For members under 18, the primary cardholder (also known as subscriber) can view their claims information in accordance with federal and state regulations and Blue Cross company policy. Check your member ID card; if it features the Cross and Shield logo and you are age 18 or older, you likely are eligible to register. Certain restictions apply.
Back to Top

Who can't register?
AccessBlue is not available to the following:

Members covered through our Southern National Life Benefit Management Services affiliated program. Check your ID card - if it doesn't have a Cross and Shield, then your information isn't available through AccessBlue.
Members under age 18
Members with only RxBLUE, Cancer and Serious Disease (CSD) or VIP coverage
Members whose coverage is through another Blue Cross and Blue Shield Plan from another state

Review your claims
View covered dependents' claims (Available to primary cardholders only; dependents must be under age 18)
Use Healthcare Advisor^SM** and Coverage Advisor^SM** tools to better manage your healthcare dollars and take a more active role in better health
Pay your bill online
Create and maintain a Personal Health Record for you and your family
Take a Personal Health Assessment
Access to great wellness tools and information
View medical policy coverage guidelines
Change your address (Primary cardholders only)⁺
Order ID cards, etc. (Primary cardholders only)⁺
Add a dependent to your coverage (Primary cardholders only)⁺

⁺Members under an employer-sponsored plan cannot access these services unless your employer has elected to participate. Primary cardholders can access member maintenance information for themselves and those covered under their plan.

**Healthcare Advisor and Coverage Advisor are powered by Subimo, LLC, an independent company that provides information on coverage and health topics for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.
Back to Top

What's a member number?
Your member number is listed on your Blue Cross-issued ID card, and features a combination of letters and numbers. It is listed directly below the words “Member No.” on your card.
Back to Top

Are there system requirements my computer must have for AccessBlue to work?
Yes. View the Support page for more information on all technical requirements for our various online services.
Back to Top

Can I access information from more than one member number?
Claim numbers are included on Personal Health Statements mailed to you for any covered service you receive as a member. If you have Personal Health Statement, look for the claim number on the same line as the date of service. If you no longer have a Personal Health Statement to reference, call the Customer Service number on your member ID card for assistance.

NOTE: If your member number was changed by Blue Cross as part of its move away from Social Security numbers or as part of its transition to a new operating system, your claim numbers under your old member number are still valid to register for AccessBlue Customer Tools.
Back to Top