| ePayment FAQs |
What is the best way to pay my bill? ePayment FAQs For more information view Paying Your Bill.
What types of credit cards do you take?
I made an online payment with my credit card and got a message from you that it was declined. How did that happen?
How soon will my account be credited after I pay it online?
How will I know if my payment has gone through?
How many past-due months can I pay at one time?
I’m not sure if my policy has been canceled. Can I make an online payment on a canceled policy?
Can I pay ahead on my account?
I have two contracts. Can I pay both of them in one transaction?
Can I use two credit cards to pay my account?
What types of policies cannot be paid online?
I have more than one Blue Cross policy. How do I set up combined billing?
Why do I have to keep entering my account number every time I pay my bill?
Will I continue to get a paper bill?
Can I set up automatic payment through bank draft?
I currently pay my bill through bank draft. How do I change this to online payment?
If you have any questions about how to pay your bill, please contact Customer Service at 1.800.599.BLUE (2583).
What is the best way to pay my bill?
Attention: Accounts Receivable
P.O. Box 261798
Baton Rouge, LA 70826-1798
Fax: 225.298.1609
Please allow 30 days to process your account set up.
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What types of credit cards do you take?
We can only accept Visa and MasterCard credit cards. We also accept online payments from your bank checking account.
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I made an online payment with my credit card and got a message from you that it was declined. How did that happen?
One of the most common causes for your credit card being declined is if the address does not match up with the credit card. When you pay with a credit card, you need to make sure the address you enter is the same one that’s on your credit card – even if it’s not the same as your Blue Cross billing address. Our system will automatically decline your credit card if the address and the card don’t match up.
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How soon will my account be credited after I pay it online?
Your policy will be updated that night. Your credit card account will reflect the payment by the next business day. Your bank account will reflect the payment within two to three business days.
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How will I know if my payment has gone through?
Once your online payment is received by our system, you will receive a confirmation number that you can print and retain for your records.
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How many past-due months can I pay at one time?
You can only pay your current month’s premium and your prior month’s premium.
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I’m not sure if my policy has been canceled. Can I make an online payment on a canceled policy?
Yes. You can make a payment through “Pay My Bill” only if you have not paid last month’s premium or if your payment was returned NSF.”
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Can I pay ahead on my account?
Not at this time. You can only pay the premium amount that is displayed on your screen.
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I have two contracts. Can I pay both of them in one transaction?
Yes – if both contracts are under the same policyholder name, you can pay both in one transaction. Our system is designed to display all contracts assigned to the AccessBlue login ID.
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Can I use two credit cards to pay my account?
No. You may only enter one credit card account per payment.
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What types of policies cannot be paid online?
RxBLUE, Cancer & Serious Disease (CSD) and VIP policies are not eligible for AccessBlue usage. You cannot pay these premiums online at this time unless you have another individual product such as, Blue Max, Blue Value, HMO/POS, Blue Select, Blue Saver, BC65 and BC65 Select in addition to the RxBlue, CSD or VIP policy. However, our Customer Service Representatives can process a credit card payment over the phone for CSD and VIP policies if you would like to pay your bill this way. Simply call 1.800.599.BLUE (2583) for assistance. RxBLUE policies cannot be paid with a credit card. Please call 1.888.223.BLUE [2583] for questions or assistance (TTY users should call 1.800.947.5277).
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I have more than one Blue Cross policy. How do I set up combined billing?
Contact our Customer Service Department at 1.800.599.BLUE (2583) to request combined billing. Certain policies cannot be combined at this time, including Cancer & Serious Disease and VIP. We expect to be able to combine bill these with our comprehensive policies in the future.
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Why do I have to keep entering my account number every time I pay my bill?
For security reasons, our system cannot retain your account number or credit card information at this time. However, we plan to add this feature in the near future.
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Will I continue to get a paper bill?
Yes. You will continue to receive your bill in the mail as usual. There are no immediate plans for paperless billing.
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Can I set up automatic payment through bank draft?
Yes. You can set up your monthly payment as an automatic bank draft through your checking account. Blue Cross members should complete this form; HMO Louisiana members should use this HMO Louisiana, Inc. form. Attach a blank check marked “VOID” and mail or fax the completed form along with the voided check to:
Attention: Accounts Receivable
P.O. Box 98029
Baton Rouge, LA 70898-9029
Fax: 225.298.1609
Please allow 30 days to process your account set up.
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I currently pay my bill through bank draft. How do I change this to online payment?
First you’ll need to cancel your bank draft before you start paying online. Please call our Customer Service Department at 1.800.599.BLUE (2583) to get this paperwork going.
You can also call your broker or agent with assistance in doing this.
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