Answer Button

The Answer Button offers a catalog of online answers to your healthcare questions. Just click on the Health & Wellness or Benefits & Services tab to learn what services are available.

Health & Wellness

How can I find covered doctors, hospitals and drugs?
     Find a doctor or hospital
     Get a list of covered drugs
     View personal drug coverage information
     View Blue Cross coverage policies*

How can I find the best treatment options and facilities?
     Compare treatment options with Healthcare Advisor*
     Compare Louisiana hospitals with Healthcare Facts

What can I do to improve my healthcare?
     Create your own Personal Health Record* for you and your family
     Keep track of your health history with your Blue Health Record
     Review preventive measures and immunization guides
     Participate in special Disease Management Programs (for qualified members
     with diabetes or heart failure)

How can I get healthy and lose weight?
     Get the whole family eating right and moving more with the Louisiana 2 Step
     Start a personal WalkingWorks program
     Learn how Smart Bodies fights childhood obesity

 

Benefits & Services

How can I manage my account?
     Pay your bill online with checking account or credit card*
     Order an ID card*
     Change your address*
     Replace your benefits booklet*
     Manage your BlueSaver HSA

How can I review or question claims?
     Review your claims*
     Learn about complaints and appeals

How can I update my family’s plan?
     Add a spouse or child to your plan*
     Verify student status of your child*

How can I get more information?
     Print commonly used forms instantly
     Review frequently asked questions

How can I find or join a plan?
     Find the right plan with Coverage Advisor
     Get advice on coverage options and costs
     Learn about our Medicare Part D Drug plan
     

* Available via secure login through AccessBlue Customer Tools
Not all AccessBlue services are available to all members. Learn more

Healthcare Advisor and Coverage Advisor are powered by Subimo, LLC, an independent company that provides information on coverage and health topics for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.

Copyright © 2008 Blue Cross and Blue Shield of Louisiana. Blue Cross and Blue Shield of Louisiana is
licensed to sell products only in the state of Louisiana.