As a BCBSLA or HMO Louisiana member, the following topics may be of interest to you:
AccessBlue Account Management Tool
- Review your claims
- Create a Personal Health Record for you and your family
- Get your Blue Health Record
- Change your address or update personal information
- Order a replacement ID card or benefit booklet
- Use tools and resources such as Healthcare AdvisorSM* a tool for our AccessBlue users that helps you actively manage your health and better understand your healthcare options
Complaints and Appeals
- Please inform us when you or your covered employees are unhappy about the care and/or services received from us or from one of our network providers
- View FAQs regarding our procedures and policies, including information on how to file complaints, grievances, informal reconsideration and appeals
Rights and Responsibilities
MySmartSaver
- Learn more about MySmartSaver and help your employees make the most of their BlueSaver® coverage
- Works directly with your high-deductible health plan
- Offered through The Bancorp Bank, an independent company that manages health savings accounts for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.
*Healthcare Advisor is powered by Subimo, LLC, an independent company that provides health information for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.
