Member Information

As a BCBSLA or HMO Louisiana member, the following topics may be of interest to you:

My AccessBlue

  • Review your claims
  • Create a Personal Health Record for you and your family
  • Get your Blue Health Record
  • Change your address or update personal information
  • Order a replacement ID card or benefit booklet
  • Use tools and resources such as Healthcare AdvisorSM* a tool for our AccessBlue users that helps you actively manage your health and better understand your healthcare options

Complaints and Appeals

  • Please inform us when you or your covered employees are unhappy about the care and/or services received from us or from one of our network providers
  • View FAQs regarding our procedures and policies, including information on how to file complaints, grievances, informal reconsideration and appeals

Rights and Responsibilities

MySmartSaver

  • Learn more about MySmartSaver and help your employees make the most of their BlueSaver® coverage
  • Works directly with your high-deductible health plan
  • Offered through The Bancorp Bank, an independent company that manages health savings accounts for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.

*Healthcare Advisor is powered by Subimo, LLC, an independent company that provides health information for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.

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