As a BCBSLA or HMO Louisiana member, the following topics may be of interest to you:

My AccessBlue

• Review your claims
• Create a Personal Health Record for you and your family
• Get your Blue Health Record
• Change your address or update personal information
• Order a replacement ID card or benefit booklet
• Use tools and resources such as Healthcare Advisor^SM* a tool for our AccessBlue users that helps you actively manage your health and better understand your healthcare options

Complaints and Appeals

• Please inform us when you or your covered employees are unhappy about the care and/or services received from us or from one of our network providers
• View FAQs regarding our procedures and policies, including information on how to file complaints, grievances, informal reconsideration and appeals

Rights and Responsibilities

• Covered employees have certain rights and responsibilities regarding their health plan.

MySmartSaver

• Learn more about MySmartSaver and help your employees make the most of their BlueSaver^® coverage
• Works directly with your high-deductible health plan
• Offered through The Bancorp Bank, an independent company that manages health savings accounts for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.

*Healthcare Advisor is powered by Subimo, LLC, an independent company that provides health information for Blue Cross and Blue Shield of Louisiana and HMO Louisiana, Inc.