The BlueCard Program links healthcare providers and the independent Blue Cross and Blue Shield companies across the country and around the world through a single electronic network for claims processing reimbursement. It allows members of one Blue Plan to obtain healthcare services while traveling or living in another Blue Plan service area.

BlueCard^® (Out-of-State) Claims Processing
We continue to replace Legacy, our central operating system, with an updated system called Facets:

• Beginning September 29, 2008, all claims received for out-of-state members are being processed in Facets
• Approximately 300,000 BlueCard^® Program members who live in Louisiana may be affected
• You should notice little impact to claims processes
• Providers may receive more than one type of payment register during transition

Questions?

• Contact Provider Services, 800.922.8866
  
• BlueCard Program Provider Manual

Benefit Contact Information

• Providers should call the number on the back of the member’s ID card. 
• You may also call the BlueCard Eligibility^® Line at 800.676.BLUE (2583), which provides easy access to membership and coverage information on out-of-area members.  This line links you directly to the member’s local Blue Plan.

Related Links

• BlueCard Services on iLinkBLUE
  
• BlueCard Refunds/Overpayments
  
• BlueCard Dental
  
• BlueCard HMO
   

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