Contact information is listed by means of contact (phone, e-mail, postal mail and in person) and by area of interest. Our office hours are also included for your information. Click on the corresponding link in the list below to be directed to the information you want.

By phone and fax

• Corporate Headquarters
• Customer Service
• Authorizations
• Sales Offices
• Producer Service Center
• Hospital and Physician Services
  • Contracting
  • Eligibility, Claims or Benefit Information
  • Medical Management
  • Electronic Services and Claims Submission
  • Network Administration
• Privacy Office
• Compliance and Integrity Hotline (ethics concerns)
• Fraud Hotline (to report suspected medical and insurance fraud)

By e-mail
Please note: These e-mail addresses are not enabled with security encryption, and there is a risk, however small, that others could view your message.

• Main Corporate e-mail
• Customer Service
• FEP Customer Service
• Product Sales
• Producer Service Center
• Hospital and Physician Services (for Providers only)
  • Contracting – Provider Network Interest Form
  • EDI - Electronic Services
    • Clearinghouse Support
    • iLinkBlue Support and Electronic Fund Transfer (EFT)
  • Network Administration – including Provider Update form
• Privacy Office
• Fraud (to report suspected medical and insurance fraud)

In person/postal mail

• Corporate headquarters
• HMO Louisiana claims
• Sales Offices
• Privacy Office
• Fraud (to report suspected medical and insurance fraud)

Office hours

• Corporate Headquarters
• Customer Service
• Authorizations
• Sales
• Producer Service Center
• Hospital and Physician Services

BY PHONE AND FAX
CORPORATE HEADQUARTERS MAIN NUMBER		225.295.3307
	Main Fax	225.295.2054

CUSTOMER SERVICE
Look on the back of your ID card for the Customer Service number assigned for your coverage, or call 225.291.5370
	Toll Free	1.800.495.2583
	Fax	225.295.2147
	Federal Employee Program (FEP)	1.800.272.3029
	FEP fax	225.295.2364

AUTHORIZATIONS		1.800.523.6435

SALES, Health
Alexandria	Group	318.448.1660
	Individual	318.442.8107
Regional Directors:	Group	Larry Blackman
	Individual	Dan Wagner
Baton Rouge	Group	225.295.2556
	Individual	225.295.2527
Regional Directors:	Group	Greg Cross
	Individual	Jerry Snider
Houma	Group	985.223.3499
	Individual	985.853.5965
Regional Directors:	Group	Mitch Meynard
	Individual	Brian Keller
Lafayette	Group	337.232.7527
	Individual	337.593.5727
Regional Directors:	Group	Larry Blackman
	Individual	Jerry Snider
Lake Charles	Group	337.562.0595
	Individual	337.480.5315
Regional Directors:	Group	Larry Blackman
	Individual	Jerry Snider
Monroe	Group	318.323.1479
	Individual	318.398.4955
Regional Directors:	Group	Larry Blackman
	Individual	Dan Wagner
New Orleans	Group	504.832.5800
	Individual	504.832.5800
Regional Directors:	Group	Mitch Meynard
	Individual	Brian Keller
Shreveport	Group	318.795.0573
	Individual	318.795.4911
Regional Directors:	Group	James Bustillo
	Individual	Dan Wagner
SALES, Life		225.295.2525

PRODUCER SERVICE CENTER (Toll Free)		1.800.222.0524
	Fax	225.295.2534

Hospital and Physician Services
Contracting		1.800.716.2299
	Shreveport / Monroe / Alexandria / Lafayette / Lake Charles regional manager
	Susan Slocum	337.593.5731
	Baton Rouge / New Orleans regional manager
	Merle Francis	225.297.2660
	Statewide field rep
	Paula Rome	504.832.5897
	Shreveport, Alexandria and Monroe field rep
	Stacy Musgrove	318.398.4965
	Baton Rouge field rep
	Susan Condon	225.295.2437
	Houma field rep
	Paige Carriere	504.832.5839
	Lafayette and Lake Charles field reps
	John Hunsucker	337.593.5735
	Susan Slocum	337.593.5731
	New Orleans field reps
	Paige Carriere	504.832.5839
	Lisa Latino	504.832.5865
Eligibility, Claims or Benefit Information
	Blue Line (Automated Hotline)	1.800.392.4076
	BlueCard Eligibility	1.800.676.2583
	Key and PPO	1.800.922.8866
	Advantage Blue POS and HMO	1.800.392.4086
	FEP	1.800.272.3029
	NASCO	1.800.456.0454
Medical Management
	Authorization Department (POS and HMO)	1.800.392.4085
	Authorization Fax	225.295.2484 or 1.800.586.2299
	Pre-Certification (Key and PPO)	1.800.523.6435
	Pre-Certification (FEP)	1.800.334.9416
	Case Management (Key and PPO)	1.800.317.2299
	Case Management (POS and HMO)	1.800.376.7973
EDI – Electronic Services
	Clearinghouse Support	225.291.4334
	iLinkBLUE and Electronic Funds Transfer (EFT) Support	225.293.5465 or 1.800.216.2583
	Fax	225.298.2945
Network Administration		225.297.2758
	Fax	225.297.2750

PRIVACY OFFICE		225.298.1751
	Fax	225.295.2599

COMPLIANCE AND INTEGRITY HOTLINE		1.800.973.7707
	Fax	225.295.2599
(ethics concerns)

FRAUD HOTLINE		1.800.392.9249
(To report suspected medical and insurance fraud; Calls can be placed anytime, day or night. All reports are confidential, and callers can remain anonymous.)

BY E-MAIL
Please note: These e-mail addresses are not enabled with security encryption, and there is a risk, however small, that others could view your message.

MAIN CORPORATE E-MAIL		help@bcbsla.com
CUSTOMER SERVICE		help@bcbsla.com
FEP Customer Service		FEP@bcbsla.com
PRODUCT SALES
Health		Product information request form
Life		SNLMarketingSalesandService@bcbsla.com
PRODUCER SERVICE CENTER		ProducerServices@bcbsla.com
HOSPITAL AND PHYSICIAN SERVICES (for PROVIDERS only)
Contracting		Provider Network Interest Form
EDI - Electronic Services
Clearinghouse Support		ediclearinghousesupport@bcbsla.com
iLinkBLUE Support and Electronic Fund Transfer (EFT)		iLinkBlue.ProviderInfo@bcbsla.com
Network Administration		Network.Administration@bcbsla.com
Provider update		Provider update form
PRIVACY OFFICE		Privacy.Office@bcbsla.com
Note: Individual Rights requests will not be accepted via e-mail.
FRAUD		fraud@bcbsla.com
(to report suspected medical and insurance fraud)

IN PERSON/POSTAL MAIL
CORPORATE HEADQUARTERS (all departments)
	In person	5525 Reitz Ave. Baton Rouge, LA 70809
	Postal mail	P.O. Box 98029 Baton Rouge, LA 70898-9029
HMO Louisiana claims
	In person	5525 Reitz Ave. Baton Rouge, LA 70809
	Postal mail	P.O. Box 98024 Baton Rouge, LA 70898-9024

SALES OFFICES, Health
Alexandria	4508 Coliseum Blvd, Suite A Alexandria, LA 71303
Regional Directors:	Group	Larry Blackman
	Individual	Dan Wagner
Baton Rouge Group Sales	5321 Corporate Blvd. Baton Rouge, LA 70808
Regional Director:	Group	Greg Cross
Baton Rouge Individual Sales	5525 Reitz Ave. Baton Rouge, LA 70809
Regional Director:	Individual	Jerry Snider
Houma	1437 St. Charles Street, Suite 135 Houma, LA 70360
Regional Directors:	Group	Mitch Meynard
	Individual	Brian Keller
Lafayette	2701 Johnston Street, Suite 200 Lafayette, LA 70503
Regional Directors:	Group	Larry Blackman
	Individual	Jerry Snider
Lake Charles	219 W. Prien Lake Road Lake Charles, LA 70601
Regional Directors:	Group	Larry Blackman
	Individual	Jerry Snider
Monroe	3130 Mercedes Drive Monroe, LA 71201
Regional Directors:	Group	Larry Blackman
	Individual	Dan Wagner
New Orleans	3501 North Causeway Boulevard, Suite 600 Metairie, LA 70002
Regional Directors:	Group	Mitch Meynard
	Individual	Brian Keller
Shreveport	One Bellemead Centre 6425 Youree Drive, Suite 300 Shreveport, LA 71105
Regional Directors:	Group	James Bustillo
	Individual	Dan Wagner

SALES OFFICES, Life
	In person	5321 Corporate Blvd. Baton Rouge, LA 70808
	Postal mail	P.O. Box 98029 Baton Rouge, LA 70898-9029

PRIVACY OFFICE
	In person	5525 Reitz Ave. Baton Rouge, LA 70809
	Postal mail	P.O. Box 84656 Baton Rouge, LA 70884-4656
FRAUD
	In person	Financial Investigations Unit 5525 Reitz Ave. Baton Rouge, LA 70809
	Postal mail	Financial Investigations Unit P.O. Box 98029 Baton Rouge, LA 70898-9029
(to report suspected medical and insurance fraud)

OFFICE HOURS
CORPORATE HEADQUARTERS 8:00 a.m. – 4:30 p.m., Monday – Friday
CUSTOMER SERVICE (member inquiries) 8:00 a.m. - 5:00 p.m., Monday – Friday
AUTHORIZATIONS (non-urgent) 8:30 a.m. – 4:00 p.m., Monday – Friday
SALES 8:00 a.m. – 4:30 p.m., Monday – Friday
PRODUCER SERVICE CENTER 8:00 a.m. – 4:30 p.m., Monday – Friday
HOSPITAL AND PHYSICIAN SERVICES 8:00 a.m. – 5:00 p.m., Monday – Friday