We maintain the highest degree of confidentiality. While some policies and procedures may at first seem as if we are making it difficult for you to obtain your own information, they are designed to ensure that we do not give your information to the wrong person by mistake.

Privacy Examples

• When you call with questions about your policy, we will ask you questions to verify your identity.
• You have to provide your contract number for us to access your information. Your contract number is printed on your ID card and is called "Member No."
• Adults (defined as being 18 years old or older) on the same policy cannot receive information about each other unless they give us written permission via an Authorized Delegate Form (see link below). For example, a wife will need to sign an Authorized Delegate Form to allow her husband to receive information about her. The same is true for parents to be able to inquire about their college-age child or another covered dependent who is age 18 or older.
• Explanation of Benefit statements provide details about how much of your benefit was paid and for what service. These letters and other items are usually mailed to the attention of the patient rather than the policyholder.

Privacy Resources