BCBSLA - Support

Support

Requirements/Recommendations for viewing www.bcbsla.com and AccessBlue – Claims review

Internet Explorer 4 (or higher), Netscape Navigator 6 (or higher) or Mozilla Firefox. Most modern web browsers should work, but are not directly supported.
Screen resolution of at least 800 x 600.
Color quality of at least 256 color (8-bit) ... high color (16-bit) or higher is recommended.
Some files may require a browser plug-in such as Adobe Acrobat Reader or Macromedia Flash Player. Click here for more information.

Requirements/Recommendations for accessing eBLUE and AccessBlue – Member account maintenance

Operating System Support: eBLUE and AccessBlue – member account maintenance applications are supported on the following operating systems:

Microsoft
Windows 95/98/Me/XP
Windows NT 4.0/2000/XP

To determine your operating system, click Start >>> Setting >>> Control Panel >>> System. The operating system is described under the System header.

Internet Browser Support: eBLUE and AccessBlue – member account maintenance applications are supported on Microsoft Internet Explorer version 5.5 or higher.

To determine your IE version, start Internet Explorer. Click Help >>> About Internet Explorer. The version is listed under the Version title. The SP designation is listed under the Update Versions title.

Recommended: version 5.5 SP 2 or higher

Click here to download the latest version of Microsoft Internet Explorer. No updates are available for Windows 95 or Windows NT 4.0 Service Pack 5 or less.

Internet Connection Support: eBLUE and AccessBlue – member account maintenance applications are supported on all Internet connections, but increased Internet connection speed will improve eBLUE and AccessBlue – member account maintenance page transfer.

Recommended: High-speed connection to the Internet

Memory: eBLUE and AccessBlue – member account maintenance applications require 32,000 KB RAM (32 MB) or greater.
To determine your current memory, click Start >>> Setting >>> Control Panel >>> System. The amount of memory is the last line of the Computer header.

Recommended: 128,000 KB RAM (128 MB) or greater

Additional memory will help improve performance of your system as a whole and eBLUE and AccessBlue – member account maintenance specifically.

Browser Plug-in Information

Adobe Acrobat Reader
Files in Adobe PDF format require Adobe Acrobat Reader to open them. In order to download the free version of Adobe Acrobat Reader, please click the Adobe graphic below.

Why Use Adobe?
Adobe Acrobat Reader was chosen because it is a widely accepted program used to view large documents. The benefits are faster download times due to smaller file sizes and better formatting for viewing. Additionally, the Adobe files are viewed in a 'print-friendly' file format.

Problems?
If you are having problems opening multiple PDF files, please follow these steps:

1. Close any opened browsers
2. Open Adobe Acrobat Reader
3. Click on File
4. Click on Preferences
5. Click on General
6. Uncheck Web Browser Integration
7. Click OK
8. Close Adobe Acrobat Reader

Macromedia Flash Player
In order to download the free version of Macromedia Flash Player, please click the Macromedia graphic below.

Windows Media Player
In order to download the free version of Windows Media Player, please click the Microsoft graphic below.