When you’re trying to find a provider, we recommend you log in to your account to get personalized search results. You can do this at any time in the app by clicking tapping on the three horizontal lines in the upper left-hand corner of the screen, and then tapping the Log in for a better app experience link to start the login process.

Here’s how to search for a provider:

1. From the home page, tap Find a Doctor, which will direct you to Provider Directory.
2. To select a network, tap the field under the Network heading.
3. To enter your city, state and/or ZIP, code, tap the field under the City, state or zip heading. If your phone’s location services are on, that field should automatically be populated with your current city, state and ZIP code.
4. In the white box below the City, state or zip field, you can search for a provider by name or by specialty.
5. Below the white box, you can also search by pre-selected terms under the Common Searches heading. Common searches include:
   • Primary Care
   • Urgent Care
   • Behavioral Health
   • DME & Medical Supplies
6. You can also narrow your search, by tapping on any of the following buttons: Network, Location, Filter and Refine.
7. Otherwise, you can click on any provider listed in the results to get more information. The Provider Highlights screen contains the provider’s address, provider ratings, etc. You can also tap the Select a Network link to see the networks of which a provider is a member.

For general questions and more information about finding a provider, please visit our Search Help page.

Our new cost estimator tool allows you to view cost estimates for common medical procedures. You can also view these costs by billing code based on your benefits. With these estimates, you can make choices that are right for you.

The cost estimator tool will provide you with an estimate of what your out-of-pocket costs may be. These estimated costs are based on negotiated rates with network providers and claim costs of care provided in our most common network. Actual out-of-pocket costs depend on the care received and benefits at the time of service.

1. Log in to your account using the Blue Cross and Blue Shield of Louisiana mobile app. 
2. Tap Find a Doctor, which will direct you to Provider Directory.
3. Click the Medical Procedures card under the heading Browse by Category.
4. Select from the list of common procedures or select “All Procedures (A-Z)” to search for a specific procedure.
5. You will see a range of Estimated Costs at the top of the header.
6. You will also see a list of providers and facilities who have cost estimates for the service selected.
7. Click on the provider to get more details on what you might pay for the service from that provider.

1. Log in to your account using the Blue Cross and Blue Shield of Louisiana mobile app. 
2. Tap Find a Doctor, which will direct you to Provider Directory.
3. Click Search by Billing Code located under the search bar, in the middle of the screen.
4. Please read the important notes about Search by Billing Code before you can continue to search by billing codes. 
5. From there, you can search by using a specific billing code or by typing a short description of a billing code.
6. You’ll get a list of providers and facilities displaying estimated costs for that billing code and procedure. You can click on the provider’s profile for more estimated cost details.
7. Costs may vary at different places of service. Choose the appropriate place of service to see what your care may cost in that setting.

NOTE: A billing code identifies a single service provided, which may only be a part of your total care. A complete visit or procedure may include multiple billing codes and negotiated rates. If you need care at a hospital or surgical center, you may need to look up facility charges for multiple codes at that facility to get an estimated cost.

A billing code is a code used by healthcare providers to identify healthcare items or services for purposes of billing, processing, and paying claims for a covered item or service, including the Current Procedural Terminology (CPT) code, Healthcare Common Procedure Coding System (HCPCS) code, Diagnosis-Related Group (DRG) code, National Drug Code (NDC), or other common payer identifiers.

• All healthcare providers use standard billing code sets in U.S. healthcare settings.
• Providers document diagnoses and services provided in your medical record at the time of your care.
• Billing codes are assigned for those services provided, based on the provider's documentation in your medical record.
• The billing codes are submitted to your health plan when the provider seeks payment for your care.
• You may contact your healthcare provider's office or billing personnel and ask them to help you match billing codes and services.

You can search any billing code, but the tool will only show results for codes, or code types, that our system uses and are covered by our plans.

• When using this search bar, you will be able to search by specific billing codes. Your estimated cost of care will be shown using the negotiated rates that your health plan has agreed to pay a provider (doctor, medical facility, lab, etc.) for the billing code that you have searched.
• A billing code is used to identify a single service provided, which may be only part of your total care. A complete visit or procedure may include multiple billing codes and negotiated rates.
• When using the search bar on the homepage, you will be able to search for procedures by name (rather than by billing code).
• Your estimated cost of care will be shown using historical claims information from actual claims paid by your health plan.

1. Run the BCBSLA app from your Android device's home screen.
2. Tap on the three horizontal lines in the upper left-hand corner of the screen, and then tap the Log In for a better app experience link.
3. Scroll to the heading “Don’t have an account?”
4. Tap on the Sign Up Now button.
5. Follow the instructions to Register a New Account on the next few screens.

You can obtain a PIN by calling customer service at 1-800-599-2583.

If you're on the home screen...

1. Tap My Claims.
2. If you're not logged in, enter your username and password.

Once you're logged in...

1. Select Service Date (recent first) drop down menu.
2. From here you can select various sorting options.
3. Sorting options include sorting by recent, oldest, A-Z, and Z-A.

This will return the app to a freshly installed state.

1. Tap the ellipsis icon in the upper right-hand corner of the screen.
2. Tap Settings.
3. Scroll to the Data Settings section.
4. Then tap on the Reset button next to Reset All Data.

You may need to refresh app settings if the app begins to behave incorrectly. Choosing this setting will return the app to a freshly installed state.

1. Tap the ellipsis icon in the upper right-hand corner of the screen.
2. Tap Settings.
3. Scroll to the Data Settings section.
4. Then tap on the Reset button next to Refresh App Settings.

1. Access the login screen via the navigation menu by tapping the three-bar icon in the upper left-hand corner of the home screen.
2. Tap the Log in for a better app experience link.
3. Tap on the "Forgot Username" button in the area below the login area.
4. Follow the instructions on the "Username Recovery" screen.

1. Access the login screen via the navigation menu by tapping the three-bar icon in the upper left-hand corner of the home screen.
2. Tap the Log in for a better app experience link.
3. Tap on the Forgot Password button in the area below the login area.
4. Follow the instructions on the Account Recovery screen.

Only if you bought an individual plan (you don't have insurance through your employer) and then bought another plan such as Blue Dental. Otherwise, all of your information should be under one contract.

You would need to actively select your different contracts to view Cost and Balance information or Benefits information pertaining to the selected contract.

If you're not logged in...

1. Access the login screen via the navigation menu by tapping the three-bar icon in the upper-left hand corner of the home screen.
2. Tap Log In or Sign Up button
3. Go back to the navigation menu and tap View My Account, under member name and member id number.

If you're logged in...

1. Access the login screen via the navigation menu by tapping the three-bar icon in the upper-left hand corner of the home screen.
2. Tap View My Account, under member name and member id number.

Then...

Use the contract selector at the top of the screen to switch between your active contracts.