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Emergency Information

Since Hurricanes Katrina and Rita struck our state, Blue Cross and Blue Shield of Louisiana has been assisting our affected customers, employer group customers, producers and providers beyond the requirements of the Louisiana Department of Insurance emergency rules. Our work continues:

  • We have given customers displaced by the hurricanes and their attending physicians immediate access to personal claims-based health histories from Blue Cross. Information provided is drawn from physicians, labs, pharmacies and hospitals involved in treating Blue Cross and Blue Shield of Louisiana or HMO Louisiana members. The summary includes office visits, prescription drugs and tests taken, and provides a quick overview of the member’s health conditions, combined with treatments associated with these conditions. Certain limitations to access these records may apply; call 1.800.599.2583 (BLUE) for details. Learn more about this new service.

Premiums for all deferred months were due by December 2005. If you were unable to pay the full amount, please contact us directly at 1-800-599-BLUE (2583) and we will attempt to assist you. If all past-due premiums are not paid in full, the policy will be cancelled retroactively to the first period for which premiums were not paid.

For more details on what we’re doing, click on any of the links below:

A website,, aims to locate and assist physicians displaced by the hurricanes, and helps patients find and communicate with their physicians. The website features a registry where physicians can list their current contact information, including a special e-mail account they can set up for public access.

Important prescription drug information is a free, secure online service connecting Katrina evacuees, doctors and pharmacists with important information about the prescription drugs evacuees were taking before they were forced to flee their homes.