Hurricane Preparedness
Breaking News: Tropical Storm Lee
Late in the afternoon on Fri., Sept. 2, Gov. Bobby Jindal declared a State of Emergency for the state of Louisiana.
Therefore, our pharmacy benefits manager, Express Scripts, has implemented its Emergency Refill Too Soon Procedures for Louisiana.
This means that our members in parishes affected by the disaster who have Express Scripts pharmacy benefits may refill your prescriptions early, if necessary, through Sept. 30. If you must evacuate, or if you lose your medication due to flooding, you should be able to refill the prescription, even if 30 days have not passed since the last refill.
If you do have trouble refilling a prescription, please call the Pharmacy or Customer Service phone number on your Blue Cross or HMO member ID card.
You must still pay your usual copayment, deductible and coinsurance for all medications, and all other standard procedures are still in place. Prior authorizations and step therapy procedures, if applicable, are still being enforced at this time.
Please bookmark this page and return for more information as this weather emergency develops. Blue Cross 1,900 employees statewide are here to monitor the situation and let you know of any other important coverage or network changes.
In addition, review the tips below for keeping yourself – and your healthcare information – safe during hurricane season.
Before the Storm
- Gather copies of your important healthcare documents and store them in a safe place.
- Create a Personal Health Record for you and your family. This secure, password-protected online record is available 24/7, wherever you are. Best of all, your Personal Health Record is yours to keep, even if you change health insurance carriers.
- Register for My Blue Account, our free online member service tool. You can register and login from the login button found on the upper right of every BCBSLA.com webpage. My Blue Account lets you:
- Create a Personal Health Record
- View and print your claims-based health history
- Review claims status, and
- Update personal information.
- Keep several days' worth of your prescription medications on hand.
- Write down your employer's insurance contact information, if applicable.
- Complete an authorized delegate form for all covered family members age 18 or older.
- Complete the Be Safe. Be Prepared. card (see below) and carry it in your wallet or file it with important health documents.
- Bookmark this webpage for ready reference.
After the Storm
- Remember to return to this webpage for the latest information, or call the Customer Service number on your ID card.
- Share your temporary address with Blue Cross if you will be away from home for an extended time. You can change your address using your online account.
- If evacuated, use Louisiana Hospital Inform or other online tools to learn more about hospitals throughout Louisiana.
- Make sure you include your policy number or contract number with your premium payment. Most individual customers can now pay their BCBSLA or HMO Louisiana bill online through their online account.
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