Common Questions
How do I find a doctor?
Please visit our Find a Doctor page to search for a physician.
How do I pay my bill?
Log in to My Account to see your bill and make a payment.
How can I register for an online account?
Click here to sign up for an online account.
How do I order an ID card?
New ID cards can be requested through the phone at 1-800-599-2583 or by filling out our secure Member Inquiry Form.
Customer Service Hours
Our Service Centers at the following locations are currently closed to the public per the Governor’s stay at home order:
Alexandria, Baton Rouge, Houma, Lafayette, Lake Charles, Monroe, New Orleans and Shreveport.
We are still here to assist you and want to share a number of ways you can reach customer service during this time:
Compliance Department
Click here to contact the Compliance and Ethics Department.