Quality Blue Primary Care

Your health is important to us. That's why we are committed to providing you with affordable access to quality healthcare through our new Quality Blue Primary Care program.

Blue Cross ID card

How do I join the Quality Blue Primary Care program?

If you are a Blue Cross member and your doctor takes part in this program, you are a part of it, too. You do not need to do anything special or pay anything extra.

Quality Blue logo

How can I make sure my doctor is in Quality Blue?

General practice, family practice, internal medicine or geriatrics doctors can be in Quality Blue. Look up your doctor¹s name in our online directory at bcbsla.com/FindCare. Quality Blue doctors have a blue Q next to their names. The doctors who are Top Performers in Quality Blue have stars next to their names, too. You can also ask your doctor if he/she is in Quality Blue.
Blue Cross claims document

How does Quality Blue Primary Care work?

Blue Cross makes your health claims information available securely to your doctor’s office so your doctor knows more about your healthcare history. For example, you might have filled a prescription or had a school or workplace health screening since your last visit. Your doctor can treat you better if he or she knows things like this.

We believe that when we communicate more with your doctor before you go in for an appointment, you will save time and get the most out of your office visits.

Ribbon with a star

What do I get from being in Quality Blue Primary Care?

Health Coaching: If you have a condition like high blood pressure, diabetes, heart disease or chronic kidney disease, our Blue Cross nurses may call you between your doctor’s appointments to help you prepare for office visits or set goals to improve your health. We also have social workers and dietitians who may work with you to help you meet your health goals.

Quality, not Quantity: We pay your doctor for taking extra steps to make it easy for you to get the care you need.

Reminders: Your doctor will now have more information about your health history and may send you notices about screenings or shots you should have.

Lower Copayments: If you are on a Blue Cross health plan that has copayments for primary care office visits, you may get lower copayments for office visits with a Quality Blue doctor upon renewal of your health insurance plan. This depends on your plan's benefits, and it is only for the office visit. You will still pay your regular copayment for any other services, like X-rays or bloodwork, you have during an office visit.

What if I have questions?

If you have any questions about QBPC, what your health insurance covers or other services we offer to support your health, please call Blue Cross Customer Service at the toll-free number indicated on your member ID card.

If you have questions about how your claims information is shared with your doctor’s office, please call the Blue Cross Information Governance Office at (225) 298-1751.