Contact Us

Member Inquiries

Look on the back of your ID card for the Customer Service number assigned for your coverage.

For service questions, such as benefits, claims, bill pay or other issues:

Call: 1-800-495-2583, 8 a.m.-5 p.m., Monday-Friday

Secure Online Inquiry Form: 24 hours a day, seven days a week

For other questions, please click on one of the categories below to find more information.

WorldWide Service Center: 1-800-810-2583 (24 hours, 7 days a week)

Doctor and Hospital Finder: www.bcbs.com

Physical Address
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
P.O. Box 98024
Baton Rouge, LA 70898-9029

Office Hours
8 a.m.-5 p.m., Monday-Friday

Phone
(225) 295-3307

Fax
(225) 295-2054

Email*
help@bcbsla.com

Physical Address
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
P.O. Box 98029
Baton Rouge, LA 70898-9029
Look on the back of your ID card for the Customer Service number assigned for your coverage, or call one of the numbers below.

Service Inquiries (Benefits, Claims, Bill Pay and Other Service issues)
1-800-495-2583 (toll-free)
8 a.m. - 5 p.m., Monday - Friday

Fax
(225) 297-2727

E-Mail*
help@bcbsla.com

Secure Online Contact Form
Contact us 24 hours a day, seven days a week through our secure online inquiry form.

Hearing Impaired
1-800-846-5277

TTY Callers (TTY)
Contact Louisiana Relay Service (LRS) for assistance.

Provide LRS with the Blue Cross toll-free number (1-800-495-2583) to direct your call to the correct department.
(Report suspected medical and insurance fraud. Calls can be placed anytime, day or night. All reports are confidential, and callers can remain anonymous.)

Phone (HOTLINE)
1-800-392-9249

E-Mail*
fraud@bcbsla.com

Physical Address
Financial Investigations Unit
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
Financial Investigations Unit
P.O. Box 98029
Baton Rouge, LA 70898-9029
Online Account Helpline (login, registration, PIN and password support)

1-800-821-2753
6 a.m.-11 p.m. Monday-Friday and 8 a.m.-11 p.m. Saturday, Sunday and Holidays

Office of Group Benefits (OGB) Members
1-800-392-4089

Blue Benefit Services (BBS) Members
1-800-969-9150

NOTE: Online accounts are not available to Federal Employee Program (FEP) members

Phone
(225) 298-1751

Fax
(225) 298-1590

E-Mail*
Privacy.Office@bcbsla.com
(Note: Individual Rights requests will not be accepted via e-mail.)

Physical Address
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
P.O. Box 84656
Baton Rouge, LA 70884-4656

Sales

Office Hours
8 a.m.-4:30 p.m., Monday-Friday

Alexandria Office
Phone (group sales): (318) 448-1660
Phone (individual sales): (318) 442-8107

Physical Address:
4508 Coliseum Blvd, Suite A
Alexandria, LA 71303

Baton Rouge Office
Phone (group sales):(225) 295-2556
Phone (individual sales):(225) 295-2527

Physical Address:
5525 Reitz Avenue
Baton Rouge, LA 70809

Houma Office
Phone (group sales): (985) 223-3499
Phone (individual sales): (985) 853-5965

Physical Address:
1437 St. Charles Street, Suite 135
Houma, LA 70360

Lafayette Office
Phone (group sales): (337) 232-7527
Phone (individual sales): (337) 231-0005

Physical Address:
5501 Johnston Street
Lafayette, LA 70503

Lake Charles Office
Phone (group sales): (337) 562-0595
Phone (individual sales): (337) 480-5315


Physical Address:
219 W. Prien Lake Road
Lake Charles, LA 70601

Monroe Office
Phone (group sales): (318) 323-1479
Phone (individual sales): (318) 398-4955

Physical Address
2360 Tower Drive
Suite 102
Monroe, LA 71201

New Orleans Office
Phone (group sales): (504) 832-5800
Phone (individual sales): (504) 832-5800

Physical Address
3501 North Causeway Boulevard, Suite 600
Metairie, LA 70002

Shreveport Office
Phone (group sales): (318) 795-0573
Phone (individual sales): (318) 795-4911

Physical Address
411 Ashley Ridge Blvd.
Shreveport, LA 71106
Office Hours
8 a.m.-4:30 p.m., Monday-Friday

Phone
(225) 295-2525

Email
SNLMarketingSalesandService@bcbsla.com

Physical Address
5525 Reitz Ave.
Baton Rouge, LA 70809

Postal Address
P.O. Box 98029
Baton Rouge, LA 70898-9029
*Please note: These email addresses are not enabled with security encryption, and there is a risk, however small, that others could view your message. We recommend you use our secure online inquiry form for 24/7 customer service.