Quality Blue Primary Care: Putting a Team Behind You for Better Health

Your health is important to us, and we are furthering our commitment to provide you with affordable access to quality healthcare through our new Quality Blue Primary Care (QBPC) program.

How Does QBPC Help Me?

You get the most out of your appointments: Blue Cross is working closely with primary care doctors in our network and making your health information – like medical claims for treatment – available so your doctor has a fuller picture of your health and history when you go in for appointments. This saves you time and effort, so you can spend office visits talking with your doctor about your needs or questions.

You’ll get help and coaching to be as healthy as you can be: Between appointments, you can talk with a Blue Cross nurse who will be your health coach, help you stick to your care plan and give you the support you need to achieve your health goals.

You have a team behind you: Blue Cross collaborates with your doctor’s office, working together to improve your health and help you stay on top of your wellness. Together, we can make sure it is easy for you to get the care you need, when you need it.

How Can I Join QBPC?

Blue Cross and Blue Shield of Louisiana members get the QBPC services as part of your benefits. We are proud to be the only health insurance company in Louisiana offering this type of program to our customers.

You do not need to do anything to be part of QBPC. You will be added automatically if you are age 18 or older and are seeing a primary care physician – internal medicine, family medicine or general practice – who is enrolled in the program.

To find out if your doctor is enrolled in QBPC, you can check our online provider directory, where we have a blue "Q" to show which doctors are participating. Please note that pediatricians are not included in QBPC at this time.

Blue Cross began rolling out QBPC in 2013, starting with just a few practices. We will enroll doctors and clinics throughout the state over the next couple of years. If your doctor isn’t in QBPC now, s/he might be part of this program in the future.

If you aren’t sure about what QBPC does or what the benefits are, please talk to your doctor or call Blue Cross Customer Service at the number listed on your member ID card to learn more.

How Can I Get the Most Out of QBPC?

  • Keep seeing your primary care doctor for most of your medical needs.
  • Stick to your appointments.
  • Talk with your Blue Cross health coach when s/he calls. Ask any questions you have, or tell your health coach if you want more information about your healthcare.
  • Let your doctor know when you have questions or concerns about your care.
  • Tell your team about any changes in your health.
  • Ask for help scheduling appointments or other medical services, if you need it.

What If I Have Questions?

If you have any questions about QBPC, what your health insurance covers or other services we offer to support your health, please call Blue Cross Customer Service at the toll-free number indicated on your member ID card.

See the QBPC member letter and member brochure.

If you have questions about your health information being made available to your physician, please call us at 1-800-973-7707 or email privacy.office@bcbsla.com.