Quality Blue Primary Care: Putting a Team Behind You for Better Health

Your health is important to us, and we are furthering our commitment to provide you with affordable access to quality healthcare through our new Quality Blue Primary Care (QBPC) program.

How do I join QBPC?

If you are a Blue Cross member and your doctor takes part in this program, you are part of it, too. You do not need to do anything special or pay anything extra.

How can I make sure my doctor is in Quality Blue?

General Practice, Family Practice and Internal Medicine doctors can be in Quality Blue Primary Care. If your doctor is one of these, look up your doctor’s name in our directory at www.bcbsla.com/FindCare. Quality Blue doctors have a blue Q next to their names. You can also ask your doctor if he or she is in Quality Blue.

How does Quality Blue Primary Care work?

Blue Cross makes your health claims information available securely to your doctor’s office so your doctor knows more about your healthcare history. For example, you might have filled a prescription or had a school or workplace health screening since your last visit. Your doctor can treat you better if he or she knows things like this.

We believe that when we communicate more with your doctor before you go in for an appointment, you will save time and get the most out of your office visits.

What do I get out of being in Quality Blue Primary Care?

  • Health Coaching: If you have a condition like high blood pressure, diabetes, heart disease or chronic kidney disease, our Blue Cross nurses may call you between your doctor’s appointments to help you prepare for office visits or set goals to improve your health. We also have social workers and dietitians who may work with you to help you meet your health goals.
  • Quality, not Quantity: We pay your doctor for taking extra steps to make it easy for you to get the care you need.
  • Reminders: Your doctor will now have more information about your health history and may send you notices about screenings or shots you should have.
  • Lower or Free Copayments: If your health plan has copayments for primary care office visits, when you go to Quality Blue Primary Care doctors, you will not have to pay a copayment. We will waive it! (This applies to the visit only; you will still pay a standard copayment for other healthcare services.)

What if I have questions?

If you have any questions about QBPC, what your health insurance covers or other services we offer to support your health, please call Blue Cross Customer Service at the toll-free number indicated on your member ID card.

See the QBPC member brochure.

If you have questions about your health information being made available to your physician, please call us at 1-800-973-7707 or email privacy.office@bcbsla.com.