What is the best way to pay my bill?
What types of credit cards do you take?
I made an online payment with my credit card and got a message from you that it was declined. How did that happen?
How soon will my account be credited after I pay it online?
How will I know if my payment has gone through?
How many past-due months can I pay at one time?
I'm not sure if my policy has been canceled. Can I make an online payment on a canceled policy?
Can I pay ahead on my account?
I have two contracts. Can I pay both of them in one transaction?
Can I use two credit cards to pay my account?
What types of policies cannot be paid online?
I have more than one Blue Cross policy. How do I set up combined billing?
Why do I have to keep entering my account number every time I pay my bill?
Will I continue to get a paper bill?
Can I set up automatic payment through bank draft?
I currently pay my bill through bank draft. How do I change this to online payment?
Who can't register?
If you have any questions about how to pay your bill, please contact Customer Service at 1-800-495-2583.
For more ways to pay, view Member Services FAQs.
RxBlue payments can only be paid through Customer Service.
Back to topWhat types of credit cards do you take?
We accept Visa, MasterCard, American Express and Discover credit cards. We also accept online payments from your bank checking account. Back to topI made an online payment with my credit card and got a message from you that it was declined. How did that happen?
One of the most common causes for your credit card being declined is if the address does not match up with the credit card. When you pay with a credit card, you need to make sure the address you enter is the same one that's on your credit card - even if it's not the same as your Blue Cross billing address. Our system will automatically decline your credit card if the address and the card don't match up.Back to topHow soon will my account be credited after I pay it online?
Your policy will be updated that night. Your credit card account will reflect the payment by the next business day. Your bank account will reflect the payment within two to three business days.Back to topHow will I know if my payment has gone through?
Once your online payment is received by our system, you will receive a confirmation number that you can print and retain for your records.Back to topHow many past-due months can I pay at one time?You can only pay your current month's premium and your prior month's premium.Back to topI'm not sure if my policy has been canceled. Can I make an online payment on a canceled policy?
No. Once a policy has been canceled, our system will not display the payment.Back to topCan I pay ahead on my account?
Not at this time. You can only pay the premium amount that is displayed on your screen.Back to topI have two contracts. Can I pay both of them in one transaction?
No.Back to topCan I use two credit cards to pay my account?
No. You may only enter one credit card account per payment.Back to topWhat types of policies cannot be paid online?RxBLUE, Cancer & Serious Disease (CSD) and VIP policies are not eligible for AccessBlue usage. However, our Customer Service Representatives can process a credit card payment over the phone for CSD and VIP policies if you would like to pay your bill this way. Simply call 1-800-495-2583 for assistance. RxBLUE policies cannot be paid with a credit card. Please call 1-888-223-2583 for questions or assistance (TTY users should call 1-800-947-5277).Back to topI have more than one Blue Cross policy. How do I set up combined billing?
This option is not available at this time.Back to topWhy do I have to keep entering my account number every time I pay my bill?
For security reasons, our system cannot retain your account number or credit card information at this time. However, we plan to add this feature in the near future.Back to topWill I continue to get a paper bill?
All members with a 30-day grace period on bank draft will not receive an invoice. This applies to policies bought on and off the federal marketplace.
On-exchange members with APTC (90-day grace period) and an active bank draft associated with the contract will receive a paper bill (invoice). Back to topCan I set up automatic payment through bank draft?
Yes. You can set up your monthly payment as an automatic bank draft through your checking account. Blue Cross and HMO members should complete this form. Attach a blank check marked "VOID" and mail or fax the completed form along with the voided check to:
Attention: Accounts Receivable P.O. Box 98029 Baton Rouge, LA 70898-9029 Fax: 225.298.1609 Please allow 30 days to process your account set up.Back to topI currently pay my bill through bank draft. How do I change this to online payment?First you'll need to cancel your bank draft before you start paying online. Please call our Customer Service Department at 1-800-495-2583 to get this paperwork going.You can also call your broker or agent with assistance in doing this.Back to top
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