Report Fraud, Waste and Abuse

Our nationally recognized Financial Investigations Office protects customers' interests by identifying, deterring and detecting all types of fraudulent and abusive activities. This team's effort saves Blue Cross members millions of dollars each year.

Our office investigates all matters of internal and external fraud for BCBSLA, as well as all other lines of business.

If your medical identity is stolen, your insurance information could be used by others to submit false claims under your name. You can protect yourself from fraud by monitoring your healthcare charges. Get the facts on medical identity theft.

You Can Help

  • Request an itemized bill for health services
  • Ask questions if you do not understand the bill
  • Insist on a receipt that shows the balance if you are required to make a payment
  • Check your Personal Health Statement (PHS) closely to make sure dates and details on the medical services performed match your information

Reward Program

  • Open to customers who report potential fraud, waste and abuse
  • Referrals that result in substantial savings will be rewarded
  • Monetary rewards not given

Contact Information

e-mail: fraud@bcbsla.com

Fraud & Abuse Hotline: 1.800.392.9249
Call 24/7. You can remain anonymous. All reports are confidential.

Postal:
Blue Cross and Blue Shield of Louisiana
Attention: Financial Investigations Unit
P.O. Box 98029
Baton Rouge, LA 70809-9029

For fraud concerns pertaining to our Medicare Part D product- Rx Blue, you may also report to the National Benefit Integrity Medicare Drug Integrity Contractor (NBI MEDIC) at 1-877-7SafeRx or 1-877-772-3379.