With our voluntary Case Management program, we want to give you the power to effectively manage your own healthcare. At the same time, we want to support all your values and preferences.
As a participant in the Case Management program,
you have a personal nurse who will work with the
providers who are involved in treating you. Your nurse
will help ensure that you receive care smoothly and
seamlessly and be a resource to help you make
Through this program, we may often:
Case Management helps you become a true partner in your healthcare and not just a
receiver of services.
The Case Management Nurse is a resource for information about treatment options.
Your Case Management Nurse will tailor assistance and information to what is important
to you and your health.
You may have already spoken to a Blue Cross nurse. If you haven't. one will contact you
(and a family member, if you wish). Your nurse will review your situation fully and ask
about your current needs. This information is confidential. We will not release it to anyone
without your permission.
After the review, your nurse will contact members of your treatment team to see if they
need help with authorizing or coordinating your treatment. For example. many patients
need home health or physical therapy after they leave the hospital.
Your nurse will help you anticipate and plan for future health needs. The length of your
Case Management service depends on your individual case and your own goals.
Our state-of-the-art Disease Management
programs center on you and your preferences.
working with one of our Disease Managers, you
If you do not agree with a Case Management
decision, you or your caregivers have the right to
file a complaint or ask for an appeal.
Just write to us at:
Blue Cross and Blue Shield of Louisiana
Customer Service Unit
P.O. Box 98045
Baton Rouge, LA 70898·9045
Or call us at:
8 a.m. to 5 p.m.
Monday through Friday
Call 1-800-363-9159 and choose Option 1 or
call 225.295.3307, extension 1068, and choose
Option 1. You will be connected to the Disease
Together, you and your Disease Manager will make
plans to maintain or improve your condition and
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Blue Cross and Blue Shield of Louisiana.
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