BlueCare for Medicare Advantage Members

BlueCare is Blue Cross and Blue Shield of Louisiana’s telehealth platform, which lets you have online visits with medical and behavioral health providers using a computer, smartphone, tablet or any device with internet and a camera.

Medical and Behavioral Health Visits Available

Sign Up and Try BlueCare Today!

Medical Visits

BlueCare offers online visits 24/7 with U.S.-trained, board-certified doctors, costs less than the ER and urgent care and can treat minor, non-emergency illnesses like:
  • Fever
  • Cold or cough
  • Flu symptoms
  • Sinus infections
  • Bladder infections
  • Vomiting, diarrhea
  • Rashes
  • Allergies
  • Pink eye

Behavioral Health Visits

Online appointments are also available with BlueCare for behavioral health needs, including depression, grief, stress, life transitions, anxiety, couples’ counseling, substance abuse and more. Customers can log in and schedule a visit with a psychology or psychiatry provider who is trained and certified in telehealth care.

More BlueCare Features

Customers can use BlueCare to get a prescription if their doctor thinks it’s necessary, to check in with a doctor if they need a follow-up visit, or when traveling. BlueCare providers are available in all 50 states. All providers are U.S.-trained and board-certified. BlueCare meets state and federal healthcare services laws, is HIPAA-compliant and is as legitimate as an in-person visit.

How to Sign Up

Customers can go to BlueCareLA.com or download the BlueCare (one word) app from the App Store (Apple devices) or Google Play (Android devices). To connect to BlueCare, the customer will create a login ID and password from a computer or mobile device. Once logged in, customers can see which providers are available for online visits and choose the provider they want to see.

24/7 Assistance Available

BlueCare is powered by AmWell, a vendor that provides the BlueCare telehealth platform for Blue Cross and Blue Shield of Louisiana and its subsidiaries.

If you need assistance, please contact AmWell by email or telephone, 24/7.

Customer support email: bluecaresupport@americanwell.com

Customer support line: 855-269-3554

Questions About BlueCare

Cross icon that opens and closes an accordion of text Who Can Use BlueCare?
  • Blue Advantage (HMO) | Blue Advantage (PPO) members can use BlueCare.
  • You will have a $0 copay for your medical visit when you sign in as a Blue Advantage member.
  • Behavioral health visits are by appointment only, with a $40 copay charged after the visit.
Cross icon that opens and closes an accordion of text What can I use BlueCare for?

You can use BlueCare to have online visits with medical and behavioral health providers. If you normally see a provider other than the one you see on BlueCare, you can choose to have a record of that visit sent to your regular provider so he/she will know about it.

Medical Visits - BlueCare visits are good for treating non-emergency, minor illnesses like fever, sinus infections, stomach bugs, allergies, pink eye, cough, cold, flu symptoms, rashes and bladder infections. If necessary, doctors can send a prescription for most medications to your pharmacy over BlueCare. You can also use BlueCare to check in with a doctor when you need follow-up care or have to travel. If you are having an emergency or a serious health problem, you should go to the nearest medical facility (clinic, urgent care, ER). As with any health service, follow your doctor’s advice. If you see a doctor on BlueCare, and he/she tells you that you should come into a doctor’s office or go to a hospital to get treated, you should do so.

Behavioral Health Visits - You can use BlueCare to have online appointments for behavioral health needs, including depression, grief, stress, life transitions, anxiety, couples’ counseling, substance abuse and more. Simply log in and schedule a visit with a psychology or psychiatry provider who is trained and certified in telehealth.

Cross icon that opens and closes an accordion of text Can I get prescriptions with BlueCare?

Yes. In most cases, BlueCare doctors can give you a new prescription to treat most common conditions or a refill during your online visit. Some types of drugs cannot be prescribed in online visits. These drugs include mainly controlled substances (opioids/prescription-strength painkillers, muscle relaxers, etc.) and some other types of drugs.

As with any healthcare visit, the BlueCare provider will use his/her best judgment to decide which drug is most appropriate for your condition. Follow the provider’s advice. If you see a provider on BlueCare, and he/she tells you that you should come into an office to decide which drug is best for your health needs, you should do so.

Blue Cross and Blue Shield of Louisiana HMO offers Blue Advantage (HMO). Blue Cross and Blue Shield of Louisiana, incorporated as Louisiana Health Service & Indemnity Co., offers Blue Advantage (PPO). Both are independent licensees of the Blue Cross and Blue Shield Association.

Blue Advantage from Blue Cross and Blue Shield of Louisiana HMO is an HMO plan with a Medicare contract. Blue Advantage from Blue Cross and Blue Shield of Louisiana is a PPO plan with a Medicare contract. Enrollment in either Blue Advantage plan depends on contract renewal.

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