ALERT: At this time, some members may experience trouble logging into their online account or may not be able to view their plan information.


We apologize for any inconvenience.




Are You Losing Your Medicaid Coverage?
For the first time since 2020, the State of Louisiana is completing Medicaid redeterminations which will make sure everyone enrolled in Louisiana Medicaid meets income, residence and other eligibility requirements. If you have Medicaid benefits now, your coverage may end soon.

Don't panic! You have options.

You have affordable healthcare coverage options. You can speak to a licensed insurance agent who can help you understand your options free of charge.
Learn More
Health plans offered through
Health plans offered with your employer
Medicare plans available to those who are 65 or older

Act now to avoid losing your health coverage

It will take a year to mail all renewal letters, so watch your mail box for letters from Louisiana Medicaid and keep your contact information current. You can update your contact information with Louisiana Medicaid online

If you do not reply to renewal letters or requests for information, you risk losing your coverage, even if you are eligible.

If you did not receive a pink letter from Medicaid or the Louisiana Department of Health by April 1, 2023, please contact Medicaid right away. It means they do not have your current contact information on file.

How to Update Your Information

log on to

call your health plan at the number on your ID card

call Medicaid's Customer Service Center at 1-888-342-6207. Assistance is available Monday through Friday, 8 a.m. – 4:30 p.m.
Get in-person help at a regional Medicaid office. For the nearest office, visit

By using this site, you agree to our use of session replay tools to collect real-time information about your use of our site. We only use the information to optimize the performance of our website, fix errors and prevent fraud. Selecting "no" keeps the information collected anonymous.