These summaries of your benefit plan include coverage information and your deductible, copayment and coinsurance amounts.
View your prior authorizations, price a drug, find a pharmacy or print your prescription history.
Our forms are updated regularly. Please use the most current form to avoid delays in processing. Read each form carefully for special instructions and/or submission information.
Search our provider directory to find a doctor in your network. And if you choose a Quality Blue Primary Care Doctor, you get lower or free copays and cost sharing for that visit, depending on your plan benefits.
The Live Better Louisiana 2021 program year runs from Nov. 1, 2020 - Aug. 31, 2021. Save money on your health insurance premium through Live Better Louisiana, an OGB program that gives Blue Cross plan members resources to help you better monitor your health, understand your risk factors and make educated choices that keep you healthier.
To participate in the Live Better Louisiana program and get a Catapult check-up, you must be the primary member on an OGB Blue Cross plan at the time of the check-up. In order to receive the credit, you must be enrolled in an OGB Blue Cross plan as the primary member in 2022.
Visit the Catapult scheduler at www.timeconfirm.com/OGB or call (877) 841-3058 to schedule your appointment.
What is Care Management?
Our Care Management department is staffed by clinical professionals, including doctors, nurses, social workers, dietitians and pharmacists. We're here to help you make the best possible decisions about your healthcare.
Our goal is to offer clinical programs and services that provide you with health guidance and access to high quality care.
We help coordinate your healthcare.
You get support from a registered nurse. You may pay less for your medications that you take to treat diabetes, coronary artery disease, heart failure, asthma and COPD.
Our nurses have experience with:
Diabetes Prevention Program: OGB members and other adults 18 years of age and older on their plans who are diagnosed with prediabetes or at high risk for type 2 diabetes may be eligible for Omada, a 16-week diabetes prevention program from Blue Cross and Omada Health. The Omada program is designed to help individuals, including those with prediabetes, lose weight and make healthier choices. Combining a professional health coach with an understanding and supportive small group, a flexible online format and a growing pool of healthy resources, Omada is a profound, lifestyle-changing experience.
Primary Care Referral: Studies show that building a long-term relationship with a single doctor can improve your health. Your primary care physician (PCP) is your healthcare team quarterback, coordinating your care and helping ensure you don't get unnecessary tests or treatments. OGB members who don't already have a PCP will get help choosing one from the appropriate Blue Cross network.
Diabetes Care: OGB members diagnosed with diabetes may be eligible for a glucometer and test strips from Abbott Diabetes Care at no out-of-pocket cost to help manage their diabetes. You don’t have to enroll in any additional programs, but you must be participating in the Care Management Diabetes program to qualify for test strips. Follow these instructions to claim your no out-of-pocket glucometer and test strips.
If you and your provider disagrees with a clinical decision, you have the right to appeal.
P.O. Box 98027
Baton Rouge, LA 70898
With our secure online customer inquiry form, you can submit your questions to Customer Service securely and conveniently.
Blue Cross Customer Service Hours
Blue Cross Office Hours
8 a.m.-5 p.m., Monday-Friday.
Blue Cross Customer Service Call Hours
8 a.m.-8 p.m., Monday-Friday
We serve every community in the state through our Baton Rouge headquarters and regional offices in Alexandria, Baton Rouge, Houma, Lafayette, Lake Charles, Monroe, New Orleans and Shreveport.
2020 Company Holidays
New Year's Day
Wednesday, Jan. 1
Martin Luther King Jr. Day
Monday, Jan. 20
Friday, April 10
Monday, May 25
Friday, July 3
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Thursday, Nov. 26
Friday, Nov. 27
Thursday, Dec. 24
Friday, Dec. 25
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